Return Policy
You may return in most cases new, unopened items within 30 days of delivery for a full refund less shipping, restocking fee 10% to 20% may apply. Some products do not qualify for return for hygienic reason. We'll pay the return shipping costs if the return is a result of our error (you received an incorrect).
You should expect to receive your refund within 1 - 2 weeks after receiving the items. However, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the carrier (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
Return merchandise to:
Orthomechanics LC
413 North Aster Place
Broken Arrow, Ok 74012
Shipping
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
30 Days Money Guarantee
We guarantee the Products, including, but not limited to, all attachments,
subsystems and components thereof, against defects in material, missing parts, workmanship and manufacturing for the Guarantee period.